Telecommunications Senior Engineer - Englewood, Colorado, United States - Englewood
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Description of the Position: Telecommunications Senior Engineer - Englewood, Colorado, United StatesCompany: TELETECH
For more than 30 years, TeleTech hasanticipated customer needs and stayed ahead of consumer demands. As the leadingglobal provider of technology-enabled customer experience solutions, TeleTechdesigns, enables, manages, and grows superior customer experiences that driveshareholder value. Simply put, we help companies grow the value of theirbusiness by growing the value of their customer base. From design to delivery,our comprehensive solutions create value across the entire customer life cyclewith industry-specific services.Our capabilities include: • Design: Customer Strategy Services• Enable: Customer Technology Services• Manage: Customer Management Services• Grow: Customer Growth Services
· Responsiblefor the design and implementation of a Global Avaya Solution including Auracloud deployments, Aura, Call Center Elite, CMS, CDR, AES, EDP and Snap Ins
· Responsiblefor design and implementation of the Teletech customer Call Center solutions
· Workingwith the Teletech on site IT resources to add new sites to the corporate environment
· Trainingthe Teletech Voice Engineering team and Voice Operations team on new or updatedAvaya products
· In depthknowledge of System Manager and Session Manager, Communication Manager, CallCenter Elite, CMS, AES
· Solidbackground or understanding of the Call Center environment
· In depthknowledge of system limits on a variety of Avaya products and an ability toincorporate that knowledge into a global architecture
· Working Knowledgeof Avaya EDP, outbound dialer campaigns and Snap In architecture.
· WorkingKnowledge of Avaya IPOCC / OSS-OSC
· WorkingKnowledge of Avaya XCASS
· WorkingKnowledge of VMware and Avaya deployments in VMware environments.
Formore information on the World of Opportunity at TeleTech please visit ourwebsite atwww.teletechjobs.com
TeleTechrequires all employees hired in the United States to successfully pass abackground check as a condition of employment.
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
Employment Requirements: TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Minimal experience: No experience
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