Assistant Property Manager - Charlotte

Company: Virtual Employee Services
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Location: Charlotte, USA
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Phillips Management Group Inc- 
Glen Haven



The Assistant Property Manager is to assist the property manager in effectively managing the assigned community. In the property manager’s absence, the Assistant Manager will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager, Regional Property Manager and the property owner.


Essential Duties and Responsibilities

Include the following, but are not limited to:



·            Greet prospects. Train all leasing associates for that property

·            Manage the application process for residents

·            Assist prospective residents with application as needed

·            Ensure follow-up with all resident prospects and applicants in a timely manner

·            Ensure apartments are market-ready

·            Train leasing associates for that property

·            Ensure leasing team and office are ready to open office daily

·            Distribute all company or community-issued notices timely, as necessary

·            Ensure apartments are ready to move-in on agreed date

·            Monitor lease renewals. Distribute and follow-up on lease renewal notices

·            Secure resident signature(s) on appropriate paperwork prior to move in. Orient new residents to community

·            Assume Property Manager’s duties/authority in absence of immediate supervisor in accordance to company guidelines

·            Represent the company in a professional manner at all times


Resident Retention

·            Receive all telephone calls and in-person visits

·            Listen to all resident’s requests, concerns and comments

·            Timely and accurately complete maintenance service requests and timely inform maintenance team of service requests

·            Ensure all maintenance repairs are handled satisfactorily by following up with residents on a weekly basis after maintenance work is performed

·            Maintain open communication with Property Manager, Maintenance Supervisor, and Maintenance technicians

·            Contribute to cleanliness and curb appeal of the community on continuing basis

·            Assist in planning resident functions as directed by the Property Manager

·            Enforce policies of the community



·            Know how to effectively operate computers and the company software

·            Understand the lease and credit report application processes

·            Accept rental payments and post rents timely and accurately

·            Comply with all federal, state and company policies, procedures and regulations

·            Record monies collected and prepare bank deposit

·            Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer

·            Assist in lease transactions


Supervisory Responsibilities                                                                         

This job has no supervisory responsibilities.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience                                                                                          

Position prefers a minimum two (2) years’ experience in residential property management



To perform the job successfully, an individual should demonstrate the following competencies:


·            Analytical - Collects and researches data; Uses intuition and experience to compile data; is able to complete multiple tasks and deadlines.


·            Design-Generates creative solutions; Demonstrates attention to detail


·            Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem- solving situations; Uses reason even when dealing with emotional topics; Skillful in de-escalating tense situations


·            Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; has an attention to detail.


·            Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Works well under pressure


·            Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality


·            Oral Communication – Requires excellent oral communication skills. Must speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Communicates information effectively.


·            Written Communication

- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information


·            Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed


·            Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and upholds organizational values and ethics


·            Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; works well in team environment


·            Strategic Thinking-Understands organization’s strengths & weaknesses; Adapts strategy to changing conditions


·            Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgments; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions


·            Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence


·            Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently


·            Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments


·            Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality




·            Quantity - Meets productivity/expectations and standards; Completes work in timely manner; Works quickly


·            Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly


·            Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events


·            Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent


·            Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan


·            Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed; Able to see out information as needed to complete a task


·            Innovation - Meets challenges with resourcefulness


Language Skills                                                                              

The ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mastery of the English language is a requirement.


Mathematical Skills                                                                    

Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 


Reasoning Ability                                                                          

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to deal with problems involving several concrete variables in standardized situations.


Computer Skills                                                                               

Must have basic computer knowledge and the ability to learn quickly.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to sit for extended periods of time; use hands to finger, handle, or feel. The employee must be able to talk and hear. The employee is required to stand; and move within the office setting and property (walk or other means such as a wheelchair); reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.


Mental/Emotional Demands

Must be able to work with persons who are in stressful situations due to nature of customer service environment; Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines.


Work Environment

The work environment characteristics described herein are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


The noise level is a typical office environment. The employee must be able to work cooperatively with co-workers, residents, clients, prospective clients and the general public. The employee must be able to work in a team environment. The employee must be able to use his/her own initiative to begin and finish work assignments without prompting from the supervisor/management.

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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