AWS Architect - Raleigh

Company: Softsnippets
State/City: Raleigh
Job Description:

The AWS Architect is envisioned to be the individual with balanced technical and leadership skills. Cloud Services Manager is expected to:• have well rounded experience and technical abilities including in the area of systems administration, system engineering and application development• able to manage the relationship between Cloud provider and Cloud consumer• able to articulate risks and benefits of adopting the cloud strategy• able to manage the team of technical individuals that support the demand and services across the cloud• manage the key cloud service principles, operations, and incidents• setup a 24x7 operations and incident management team that make sure the SLAs and business expectations are met• work closely with Cloud Development and Security Architects to understand and implement the Cloud Infrastructure and Security standards, as well the roadmap to keep up to date with emerging cloud technologies• provide regular executive summary to the high level management of the activities,

progress, technical advancement and future cost and resources projections for Cloud Services Delivery model/organization

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To provide support for on call escalations and doing incident & problem management

(3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.



Salary: Negotiable

Age requirements:
Minimal experience: No experience


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