Call Center Representative - Quincy

Requirements:
2+ years of prior call center experience
High school diploma
Excellent interpersonal skills.
Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time.
Responsibilities:
Manage customer contacts in a prompt, efficient manner providing correct, thorough responses to needs and requests.
Treats each member with care by: Actively listening, clarifying purpose, communicating in a clear, concise, and positive manner, providing timely solutions
Recognizes concerns and is proactive in avoiding member dissatisfaction by using resources and gathering necessary details to promote a positive resolution.
Proactively builds upon business acumen by learning at a high- Level the different products. Through this acumen demonstrates the ability to connect members to the appropriate resource, i. E. , Financial Representatives, Financial Advice Center or Federal Credit Union.
Demonstrates a positive and professional demeanor with each call, even in times of high call volumes. Each member is treated as your main priority.
Detail- Oriented and agile in learning multiple procedures and computer applications.



JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 720.00 Weekly
Positions available: 35


JOB REQUIREMENTS
Minimal experience: 2 years
Minimum required education: High School
Gender: Indistinct