Chat Support Representative | 2 Years - Riverside

Email Support Skills and Qualification:
Bachelor degree or high school diploma
Must possess a minimum of 3 years of experience in the similar field
Computer savvy and online abilities
Familiarity with CRM systems and practices
Ability to multi- Task, prioritize, and manage time effectively
Capacity to run numerous system programs and displays at the same time
Superb communication and personal skills are required
Strong debugging and problem- Olving skills
Ability to work successfully in a collaborative atmosphere to achieve goals
Ability to cope with stressful situations and meet the deadline with limited guidance

Responsibilities:
Assist with online campaigns
Establish a strong demeanor when dealing with customers
Respond quickly to customer queries
Communicate with consumers via email
Recognize and handle customer complaints
Process orders, forms, registrations, and requests
Maintain a log of all customer interactions, transactions, comments, and complaints.
Take care of all orders, forms, applications, and demands.
Maintain a log of all customer interactions, transactions, comments, and complaints.
Coordinate and interact with coworkers
Develop sales leads
Maintain a positive relationship with consumers through constant communication
Prepare product surveys by gathering and evaluating client information
Place or change plans
Suggest solutions when a device malfunctions
Handle product defects

Benefits:
Salary Insurance, Medical Expenses, Social activities organized by the company.