Customer Associate (Remote) - Cheyenne

Company: Ace Path Consulting, LLC
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Location: Cheyenne, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
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JOB DESCRIPTION


Requirements:

  • • Job Description:
  • • - Make outbound calls to existing and potential customers
  • • - Provide excellent customer service and address any inquiries or concerns
  • • - Upsell products or services to customers
  • • - Enter and maintain accurate customer information in the database
  • • - Analyze customer data to identify trends and opportunities for improvement
  • • - Communicate effectively with customers, colleagues, and supervisors

Free Training & Certification Online Required:



  1. • Complete pre-course work prior to day 1
  2. • 100% completion of course content
  3. • 100% attendance is critical
  4. • 90% or greater on assessments, mid-term, and final assessments
  5. • Successfully pass live certification call-taking
  6. • Achieve 90% or better QA score on scored live certification calls
  7. • Achieve the client-required metrics as outlined in the Service Level Requirements
  8. • Success Strategies for Certification
  9. • Success Strategies for Production
  10. • Complete Background Check & Photo ID Verification
  11. • All learners must complete the Service Partner Security Awareness self-paced course and score 85% or higher on the assessment before the last day of class

Responsibilities:

  • • - Fluent in Spanish and English (Bilingual)
  • • - Strong sales skills and ability to upsell products or services
  • • - Excellent verbal and written communication skills in English
  • • - Proficient in data entry and navigating computer systems
  • • - Comfortable making outbound calls to customers
  • • - Ability to analyze customer needs and provide appropriate solutions
  • • Effective probing and investigating skills
  • • Attention to detail
  • • Passionate about customer service and providing empathetic responses
  • • Self-starter
  • • Be a Brand Ambassador be a part of our brand
  • • Ensure the security of customers' information & their well-being

Benefits:

1099 Independent Contractor





JOB TYPE
Work Day: Half-time
Employment type: Permanent Job
Salary: USD 500.00 - 1,000.00 Weekly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: No experience
Languages: Spanish Bilingual / Native, English Bilingual / Native
Minimum required education: High School
Age: From 18 to 99 years
Gender: Indistinct
Computer skills: Basic Computer Skills



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