Customer Associate (Remote) - Cheyenne

Requirements:

• • Job Description:
• • - Make outbound calls to existing and potential customers
• • - Provide excellent customer service and address any inquiries or concerns
• • - Upsell products or services to customers
• • - Enter and maintain accurate customer information in the database
• • - Analyze customer data to identify trends and opportunities for improvement
• • - Communicate effectively with customers, colleagues, and supervisors

Free Training & Certification Online Required:

1. • Complete pre-course work prior to day 1
2. • 100% completion of course content
3. • 100% attendance is critical
4. • 90% or greater on assessments, mid-term, and final assessments
5. • Successfully pass live certification call-taking
6. • Achieve 90% or better QA score on scored live certification calls
7. • Achieve the client-required metrics as outlined in the Service Level Requirements
8. • Success Strategies for Certification
9. • Success Strategies for Production
10. • Complete Background Check & Photo ID Verification
11. • All learners must complete the Service Partner Security Awareness self-paced course and score 85% or higher on the assessment before the last day of class

Responsibilities:

• • - Fluent in Spanish and English (Bilingual)
• • - Strong sales skills and ability to upsell products or services
• • - Excellent verbal and written communication skills in English
• • - Proficient in data entry and navigating computer systems
• • - Comfortable making outbound calls to customers
• • - Ability to analyze customer needs and provide appropriate solutions
• • Effective probing and investigating skills
• • Attention to detail
• • Passionate about customer service and providing empathetic responses
• • Self-starter
• • Be a Brand Ambassador be a part of our brand
• • Ensure the security of customers' information & their well-being

Benefits:

1099 Independent Contractor