Customer Care Representative - Winter Garden

Company: Bellicum Pharmaceutical
Your Application: You have not applied yet
Location: Winter Garden, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
JOB DESCRIPTION
Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with
colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Benefits:
Benefits include: 401k, health and dental, paid vacation and 2 weeks sick leave



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 5


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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