Customer Service Associate - Sharonville

Company: IDC Technologies
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Location: Sharonville, USA
Employer Email: *********@*******.com (View email)
- High School diploma or equivalent.
- Up to 1 year experience with call centre or customer service experience/training.
- Fundamental computer knowledge and manoeuvrability within window applications.
- Basic understanding of Microsoft Office suite, specifically Word and Excel.

- Provides information on a variety of complex customer service issues requiring
Products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team- Ased environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.

401K, Health + Dental for family, Paid vocation + Annual Bonus

Work Day: Full Time
Employment type: Permanent Job
Salary: USD 35,000.00 Yearly
Positions available: 21

Minimal experience: Unspecified
Gender: Indistinct

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