Customer Service -CSR - Duluth

Company: Softcom Systems
State/City: Duluth
Job Description:

Customer Support Executive (Inbound)

Location: Duluth, MN 55802 (Downtown)

Duration: Long term

Interview Process: In-person (Can schedule during any work day between 8 AM and 4 PM CST)

Rate: up to $13/hr on W2 (With benefits) For Bilinguals we can offer up to $16/Hr

No sales or quota to meet

Inquiries for customer service, and assist customers with scheduling and registration.

Details:

The successful candidate will provide inbound customer support via telephone, email and chat.

· Answer all inbound queries as per

call flow procedure

· Knowledge to process to ensure high quality and customer service

· Involvement in motivational activities, implementing feedback given.

· Updating various logs like escalation log, complaint tracker etc.

· Ensuring data security - for the personal data of customers

· Understanding about delivering outstanding customer service

· Good verbal and written communication skills

· Fluent English

· Good Computer Skills



Salary: Negotiable

Age requirements:
Minimal experience: No experience


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