Customer Service Representative IV (Only Local Candidates & W2) - Phoenix

Company: Texcelvision
Your Application: You have not applied yet
Location: Phoenix, USA

Job Location: 150 N. 18th Avenue Suite 500, Phoenix, AZ, 85007

Work Mode: Onsite

Position Description: This position plays a critical role to the agency by providing courteous, accurate, and timely customer service while answering calls using the BVR call center system. Process and secure customer information, cash receipts, certified paper, applications, corrections, amendments, and confidential documents within the processing time-frames outlined in rule and statute Handles complex customer needs in a calm and professional manner. Interprets and applies statutes, rules, and policies/procedures as appropriate to the job function. Answers telephone calls and gives appropriate guidance and information to the caller to facilitate resolution of the issue. Research the various databases to identify a record, order information and or status of an order. Provides complete and accurate service to applicants for birth and death certificate requests. Review and process customer applications

to include: archiving and coordinating archiving schedule.

Skills Required: -Oral and written communication. -Using courtesy and tact when interacting with internal and external customers. -Use of call center phone system. -Operating a register and cash handling.

Skills Preferred: - 5+ years of experience in customer service or 3 years in a customer service call center environment. Experience with multiple line telephones, computer and technology preferred.

Experience Required: -Customer service techniques. -Use of office equipment and computer systems. -General office procedures and practices

Experience Preferred:

Education Required: - Minimum high school diploma or equivalent.

Education Preferred:

Additional Information:

Work Day: Full Time
Salary: Negotiable

Minimal experience: No experience

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