Customer Service Representative - K

Company: Merck & Co, Inc
Your Application: You have not applied yet
Location: K, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
WhatsApp:  Send WhatsApp
JOB DESCRIPTION
Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on
the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Benefits:
- Health Insurance: Insurance covers vision and dental.
- Work/Life Balance
- Tuition Reimbursement Assistance & Education Life Works
- 401k
- Employee Stock Purchase Plan



JOB TYPE
Work Day: Half-time
Employment type: Temporary Job
Salary: USD 30.00 - 60.00 Weekly


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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