Customer Service Representative - New Castle

Company: Entreprenuers' Organization
Applicants: Applications: 1 | Visits: 4
Your Application: You have not applied yet
Location: New Castle, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
JOB DESCRIPTION
Requirements:
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Responsibilities:
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records
of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Benefits:
Benefits Package: Health, Dental, Life and AD&D Insurance, being able to use sick time without having to prove you are sick or presenting a doctor's note, employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts, Relocation Allowances (for some positions) as well as Sign- On Bonuses



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 600.00 - 1,200.00 Biweekly
Positions available: 3


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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