Customer Service Representative - New York, NY

Company: Social Sales Rep
Your Application: You have not applied yet
Location: New York, NY, USA
Allows working from home: Yes
JOB DESCRIPTION
Requirements:
We are currently seeking a determined and dynamic Customer Technical Support Representative. As a Customer Technical Support Representative, a typical day may include:
In the Customer Technical Support role, Technicians are required to assist customers with complex security alarm issues with probing questions, critical thinking and analytical skills, as well as helping to program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will always work to successfully resolve the customer's issue while keeping the best interests of the company and customer in mind.
- Ability to provide step- Y- Tep technical help
- At least 1 year of proven work experience in technical support or similar role
- Two years of call center experience required
- Proficient problem solving and communication skills
- Excellent computer skills
Responsibilities:

- Provides solutions to customer's technical issues by identifying the problem, researching answers and guiding the customer step- Y- Tep through corrective measures for one- Call resolution.
- Help customers with the installation of cameras, battery replacements and other components
- Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation
- Assign technicians to visit a customer's home if their issue cannot be resolved effectively over the phone - Proactively work to assist others in achieving the organization's objectives




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 950.00 - 1,200.00 Weekly
Positions available: 10


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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