Dekside Engineer - Sunnyvale , CA

Company: Sharpedge Solutions Inc
Your Application: You have not applied yet
Location: Sunnyvale , CA, USA


Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Load image, install software and configure desktop/laptop as required; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; Communicate with customers at all levels of technical and non-technical skills sets.  Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Focused on providing issue resolution by identifying and prioritizing vulnerabilities based on current Security Dashboard and Reporting tools. It is expected to walk the end user through steps remotely to help resolve the identified vulnerability issue. Ability to perform preventive maintenance on computer hardware and software.  Install, modify, and repair computer software for specific vulnerabilities based
Provide maintenance services for all conference room technical systems including projectors, VC and audio conferencing equipment and infrastructure. This work includes bulb replacement, RMA of equipment, trouble shooting and repairs of any physical layer problems. Service tasks from an assigned task queue to service support requests for maintenance/repair. Provide support of such items as (but not limited to) LCDs,
projectors, and VC systems.


Microsoft, Ticketing, Technical Support, Customer Service ,Windows 10, MAC. AVVC


Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications Self-starter, strong organizational skills and ability to prioritize workload - someone who is energized by helping people and making things happen. Knowledge of Service Now preferred - experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance Please share resumes to

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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