Desktop Support Admin - Raleigh

Company: Softsnippets
State/City: Raleigh
Job Description:

Job : Administrator

 

Skill (Primary) : BPS-Unified Service Desk-Remote Desktop Support

 

Experience : 2.5-5 Years

 

Qualification : B.E,BCA,Electronic Science (B.E.S),IT Management MSc

 

Designation : Associate

 

Location : North Carolina

Job Description (Posting). :Phone support experience necessary. Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem solving skills required.Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and

MS VisioInternet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry supportOthers: Adobe Acrobat and other common desktop applications like Winzip, etc

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases


 



Salary: Negotiable

Job Requirements:
Minimal experience: No experience


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