Desktop Support Agent - Marion
Desktop Support Agent - Marion
| Job Title: | Desktop Support Agent |
| Company: | S2s Soft Llc |
| Your Application: | You have not applied yet |
| Location: | Marion, USA |
| Salary: | USD 440,000.00 - 48,000.00 Yearly |
| Published: | 01/08/2022 |
| ID: | 358524642 |
| Employer Email: | *********@*******.com (View email) |
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JOB DESCRIPTION
JOB DESCRIPTION
Responsibilities:
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during after hours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
Benefits:
Attractive salary.
JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 440,000.00 - 48,000.00 Yearly
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during after hours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
Benefits:
Attractive salary.
JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 440,000.00 - 48,000.00 Yearly
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
Responsibilities:
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during after hours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
Benefits:
Attractive salary.
JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 440,000.00 - 48,000.00 Yearly
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated help desk incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
15. Be available for Oncall support during after hours as and when necessary
16. Adhere to ticket response and resolution SLA's as agreed upon with the customer
17. Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.
Benefits:
Attractive salary.
JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 440,000.00 - 48,000.00 Yearly
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct