Desktop Support Agent - Marion

Company: S2s Soft Llc
Your Application: You have not applied yet
Location: Marion, USA
Employer Email: *********@*******.com (View email)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices

2. Break-fix, troubleshoot and resolve software issues Reimaging computers/hard drives

3. IMACD function including installation and decommission

4. Backing up and restoring user data, settings and associated systems administration activities

5. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts

6. Assist on Incident and Problem management activities

7. Taking ownership of issues through to resolution on all appropriate requests

8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information

9. Move equipment associated with escalated help desk incidents and service requests

10. Performing asset inventory activities as needed

11. Recommends and/or performs upgrades on systems to ensure longevity

12. Works with procurement staff to purchase hardware and software

13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites

14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement

15. Be available for Oncall support during after hours as and when necessary

16. Adhere to ticket response and resolution SLA's as agreed upon with the customer

17. Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings.

Attractive salary.

Work Day: Full Time
Employment type: Temporary Job
Salary: USD 440,000.00 - 48,000.00 Yearly
Positions available: 1

Minimal experience: Unspecified
Gender: Indistinct

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