Director – Contract Management Services (CMS) For Business Process Management (BPM) Practice - Chicago, IL

Company: ScaleneWorks
Your Application: You have not applied yet
Location: Chicago, IL, USA

Greetings from ScaleneWorks! 

We are looking for a Director – Contract Management Services (CMS) for Business Management (BPM) Practice for our Direct Client.

We are an innovative, technology driven services organization in Workforce solutions with flagship offerings in the space of RPO, Remote workforce staffing platforms/models, BOT (Build Operate Transfer), Project teams to deploy for software/hardware implementation, (Direct-Hire, Executive Search & Head-Hunting, Contract, SOW, temp, payrolling).

We bring in a solid decade of proven models with some marquess customers at APAC (India), Europe, and the U.S. With over 2000 people strength, over 250 recruiters and some very proven models addressing the cost, quality, and efforts problems for our clients. We are practitioner led organization with most of our staff coming in from some established, process driven organizations. Besides serving our clients here at US, we are home to some critical process management in spaces like – shared services, touch less onboarding, HR processes management, HRMS & ATS implementations & support virtually etc. to name a few.

Job Description for Director – Contract Management Services (CMS) for Business Process Management (BPM) Practice Summary ScaleneWorks is looking for a Director to lead its Contract Management Services (CMS) practice; part of Business Process Management (BPM) vertical.

This is a leadership position that requires an entrepreneurial mindset to build on a strong foundation and take the contract management practice to the next level. The leader should also aspire to grow the business innovatively in different areas of process management. The position provides ample scope for growth within the Firm.

Location: Chicago (US)

ABOUT: About ScaleneWorks ScaleneWorks is a multidisciplinary group that helps global organizations meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise, enables us to provide customized solutions for our clients. We provide an array of solutions encompassing Consulting, Business Services, and Professional Services. Our solutions help businesses navigate challenges across all stages of their lifecycle. Through our direct operations in the USA, India, and UAE, we serve a diverse range of clients, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries.

We have offices in Chicago, Dubai, and six major cities in India. Our multidisciplinary teams serve a wide range of industries, with a specific focus on healthcare, food processing, and banking and financial services. Over the last decade, ScaleneWorks has built and leveraged capabilities across key global markets to provide transnational support to numerous clients. From inception, ScaleneWorks's founders have propagated a culture that values professional standards and personalized service. An emphasis on collaboration and ethical conduct drives us to serve our clients with integrity while delivering high quality, innovative results. We act as partners to our clients and take a proactive stance in understanding their needs and constraints to provide integrated solutions. Quality at ScaleneWorks is of utmost importance, and ScaleneWorks is ISO/ISE 27001 certified for information security and ISO 9001 certified for quality management. We have been recognized over the years by global organizations, like the International Accounting Bulletin and Euro Money Publications. Our team provides you with solutions for tomorrow; we help you think next.

Business Process Management (BPM) Practice

The BPM practice was set up about 15 years ago and currently has about 400 people. It serves both overseas as well as domestic clients from its delivery centers in Pune and Gurugram, India. It currently provides business process solutions in the domains of finance & accounting, and contract management. Its' focus is mid-sized companies with a multi-business and/or geographical spread and fast-growth companies that need a reliable, flexible, and agile delivery partner. ScaleneWorks's strong differentiator is its service orientation from a legacy of professional services, a passion for performance improvement, powered by smart use of technology.

Contract Management Services (CMS) background We manage end-to-end contract management of low, medium, and high complexity contracts. These processes include drafting and negotiation of contracts, post-execution support such as abstraction and obligation tracking. We also execute consulting assignments relating to setting up contract management processes, tool selection and implementation, playbook creation, template harmonization, etc.

The importance of the process managed by ScaleneWorks is that:

· Contracts are executed within committed turnaround times so that the engagement between our client and their vendors commences without any delay

· The legal risk to our client is adequately managed

· The partnering relationship between our client and their vendors/consultants/service providers is enhanced

· Our client's procurement team and legal counsel are freed for more complex contracts and business support.

· The processes are transformed using leading technologies to provide committed cost reduction to the client.

The Project Director Position

The current team of contract analysts, team leads, and managers serve clients including Fortune 500 company, is based out of Pune and Gurugram, India. The practice is now headed for rapid growth with the platform being set already.

As head of the project, the role will initially be to take charge of the current operations and manage the setting up and stabilizing the new scope, from resourcing to transition management to strengthening the client relationship and taking the project to a steady state. It

will involve overseeing teams in multiple geographies globally, lead and manage the project, including client relationship, oversight of deliverables, people development and management, and operational excellence.

The incumbent will be responsible for - seamless operations management, delivering value to the client, managing Governance, and delivering the committed cost reduction through process transformation. - the P&L of the project and will also be involved in growing the revenues through new client acquisition, product development, and growth of existing accounts.

Key Result Areas Corporate

· Financial performance including overall growth - revenues, gross and net margins, and receivables; and · Goal setting, including five-year plans, annual business plan, and goals at each level of the practice leadership, aligned to Group and BPM goals.

Business growth

· Strategy formulation and implementation

· Work with Global Sales & Marketing functions in: o Developing Sales and Marketing strategy for the practice, o Ensuring and monitoring the implementation of the strategy

· Remaining current with the competition in the market and articulating ScaleneWorks's value proposition.

· Sensing market changes and client expectations to bring changes in or expanding service offerings within the practice.

Sales & Marketing

· Achieving the practice's revenue target.

· Playing an active role in operational sales pitches at all stages, from lead conversion to proposal writing to negotiation and closure.

· Being visible in the market as a thought leader by participating in speaking and writing opportunities and participating in seminars and conferences.

· Understanding client business and creating awareness regarding ScaleneWorks's service offerings.

· Sensing client needs and bringing in ScaleneWorks global sales to offer relevant ScaleneWorks services.

Client Relationships

· Engage with client senior management to understand their needs and expectations, and feedback regularly so that our delivery is focused at all time on value creation for the client.

· Working with the Firm's management, engage client senior management to grow the relationship beyond that of a service provider to a trusted business partner and assist in mining all of the Firm's other products and services as the situation requires.

· Identifying and communicating to the client the knowledge, coupled with tailor-made models that can be leveraged to build appropriate solutions for the Customers.

Service Excellence

· Provide leadership to ensure that team members at all levels are focused on value creation for the client; Foster a culture of continual improvement and freedom to innovate and transform.

· Build an ecosystem that enables the practice to harness the expertise, including technology that is required for providing a complete solution to clients.

· The transformation also includes the intelligent deployment of technology within the Contract Management practice.

· Work with other practices within ScaleneWorks to build and deliver seamless solutions that cross-domain specialization.

Reporting / Direct reports

· Executive Director – BPM, India

· Multiple direct reports across geographies

Candidate Profile


· Passionate about business process solutions and having a solutions approach to client issues.

· Worked with clients in Contract management for 10 to 15 years with exposure to client acquisition, RFP/RFI process, contracting, negotiating pricing, BCP, people related matters, setting up a relevant team to work with clients on solutioning.

· From the relevant industry who has experience developing integrated solutions / worked in Centre of Excellence / similar teams. Experience in consulting / solutioning / technology will be an added advantage.

· Experience in handling multi-locational delivery and teams working in shifts.


· Extensive exposure to the use of technologies embedded in the delivery of services to deliver value to our clients.

· Knowledge of automation and impact of technology; and

· Ability to build partnerships/alliances with various service providers in Technology, Reporting, RPA, etc., and delivery partnerships.


· Highly articulate with an outgoing polished personality to interact with clients' senior management from different countries.

· An international outlook and cross-cultural comfort.

· An inspirational leader with an assertive personality but with a coaching and mentoring approach toward people within his/her team.

· Quiet business aggression coupled with a strong sense of Values and Business Ethics is a must.

· Good experience of working with cross-functional teams and have a collaborative work ethic.

· Willingness and openness for new ideas from internal and external customers; and

· Should be comfortable being the Voice of ScaleneWorks at various forums with a genuine desire to network and be a Thought Leader at seminars and conferences, round tables in India and abroad.










Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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