Director Of Product Management, Driver Technology & On Road Execution - Massachusetts

Company: Wayfair
Your Application: You have not applied yet
Location: USA

Dispatch & Tracking:
Create unified, holistic platforms for dispatch, as well as track and trace applications. Build and maintain best-in-class service that powers data-driven insights about truck movement and arrival, while building tools that empower front-line dispatchers and driver service managers to handle Real Time exceptions in day-to-day operations. Work with carrier partners to improve tracking data provided by third parties.
Customer Reservations:
Evolve technologies that enable customers to schedule pickups and deliveries efficiently and effectively. In close partnership with Storefront, Marketing and Customer Service, create a delivery and return reservation experience that creates durable retention and competitive advantages while improving operational efficiency of our trucks and routes.
Driver Applications:
Empower hundreds of Wayfair drivers (both employees & contractors) to deliver exceptional supplier- and customer-facing experiences by putting the necessary information and actions into their hands with fully-integrated Android mobile applications. Contribute to ongoing creation of a world-class mobile platform for Supply Chain functions.
Customer Exception Management:
Working closely with customer service, provide all Wayfair customers with the best possible outcome when things don't go according to plan. Orchestrate responses to on-road exceptions across Transportation Technology, Operations, and Customer Service.
Customs & Cross-border - Work in close partnership with our International Supply Chain and European Operations teams to ensure all in-land transportation can cross international borders freely, complying to all legal regulations, as well as ensuring our drivers have the support they need on the road.
You will lead a team of product managers to define and execute the product strategy and roadmap for our Driver Technology & On Road Execution teams, building a scalable technology platform for over-the-road operations and customer exception management. Technologies will be operated across Wayfair's network in North America and Europe. You will own the overarching vision, driving product prioritization, requirement creation, and execution of product development with Engineering, Design, and Operations teams. This role is highly strategic, requiring close partnership with many internal stakeholders including other transportation technology teams, operations research, finance, procurement, carrier management, customer service, storefront experience, and others.

This role reports to the Head of Product for Wayfair Transportation & Delivery and presents significant technical, analytical, and leadership opportunities with enormous potential for business impact. Successful candidates will be entrepreneurial and creative problem solvers who are able to

lead high-performing cross functional teams that bring their vision to reality. They'll also be able to dive deep into the technical details of their platform while simultaneously defining and communicating front-line vision as a key leader within our organization. They will also serve as part of the overall Supply Chain Technology leadership team.

What You'll Do:

Partner with senior leaders to define and align business and product vision and strategy for Driver Technology & On Road Execution
Develop and maintain a product platform roadmap and regularly update to key partners and stakeholders
Lead, develop, and mentor a team of 5-7 product managers with indirect responsibility for 30-40 additional cross-functional scrum members.
Lead cross-functional teams in planning, prioritization, and product delivery including engineering, operations, operations research, and storefront experience.
Counsel leaders in business, operations and other departments on strategy, optimization, process definition, and execution
Define and measure business impact, and monitor performance of initiatives and communicate performance metrics to key stakeholders
Leverage data to understand risks, impacts, scope and priorities of our business objectives, and enable the team to drive results
This position will require frequent travel to sites through North America and Europe.

10+ years' Product Management experience, with preference for candidates with a mix of start-up and large-company experience (and/or candidates who have started new products/initiatives within large companies).
5+ years' experience successfully leading and improving teams that are highly effective both in terms of impact and team culture.
Excellent analytical skills with demonstrated experience with hypothesis-driven problem solving and turning data into actionable insights.
Deep understanding of business strategy and metrics.
Superior communication skills with demonstrated ability to navigate a complex organization and generate buy-in for ideas and plans.
Strong technical background, with demonstrated ability to partner effectively with both engineering and operations research/data science
Transportation industry experience preferred, but not required.
Entrepreneurial mindset, with a bias for action and ability to deal with extreme ambiguity and rapidly changing environments.

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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