Email & Customer Service | Senior 4 Years Experience - Anaheim

Requirements:
Call center or customer service experience preferred 
Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-
Ability to pass a pre- Employment background investigation and drug screen for certain positions
Excellent listening skills and an empathetic voice and manner
Dedication to customer satisfaction
Basic knowledge of computer software and Office systems
Ability to thrive in fast- Aced environment, multitasking while keeping focus on the customer
Familiarity with all of the goods and services offered by the company
Responsibilities:
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Answer any questions the customer may have about available products and services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Refer advanced cases to management for resolution, providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Benefits:
Competitive Salary 401k Savings plan w/ company matching Pension plan Paid vacation time Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Bonus Plan.



JOB TYPE
Work Day: 1 or 2 days per week
Employment type: Temporary Job
Salary: USD 4,900.00 - 9,800.00 Biweekly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct