Field Service Technician - Midland

Company: Diebold Nixdorf
Other Job Openings at the Company: The company has other active jobs (6)
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Location: Midland, USA
Employer Email: *********@*******.com (View email)
JOB DESCRIPTION
Requirements:
- 6 months - 2 years of technical service experience.

- Successfully completed education in IT- or mechatronic/electronic-related profession.

- In individual cases IT is possible to assign to an employee, if the essential professional knowledge is acquired by work experience.

- PC literacy and good knowledge and application of the relevant tools and methods.

- Product knowledge of relevant industry and basic ITIL skills preferred.

- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.

- Acceptance of exposure to the outside elements.

- Shift adaptability, which would include an on call rotation for evenings and weekends.

- Exceptional customer service skills are needed.

- Ability to organize and inventory truck stock parts and tools.

- Sense of urgency, organizational skills, professional presence and work in team environment.

- Ability to pass MVR, background and drug test where required.

Preferred Qualifications

- Firstline Service Technician work experience preferred.

- Vocational/Trade School preferred
Responsibilities:
- Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation
of SW.

- Preventive Maintenance: Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.

- IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed.

- Customer Training: Occasionally instruct and train customers on usage and operation of installed HW and SW.

- Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions.

- Continuous Improvement Process: Observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing, e.g. knowledge base to find solutions and provide input for IT.

- Training: Participate in regular hardware and software trainings (on , classroom and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Receive technical guidance from Senior Field Service Technicians.


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1


JOB REQUIREMENTS
Minimal experience: 1 year
Minimum required education: High School
Gender: Indistinct



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