GA DBHDD Telecom And Wireless Support Specialist - Atlanta

Company: RICEFW Technologies Inc
Your Application: You have not applied yet
Location: Atlanta, USA
JOB DESCRIPTION
The position will require basic to high complex technical support in switches, routers, Centrex systems, VOIP, iOS experience, cellular network operations utilizing Workspace One/Airwatch to name a few areas.

East Central Regional Hospital
3405 Mike Padgett Hwy
Augusta, GA 30NA6

**LOCAL AUGUSTA AREA CANDIDATES**

Job Summary:

This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager.

The position will require basic to high complex technical support in the following areas. Five (5) years of telecommunications experience to include switches, routers, Centrex systems, Voice over Internet Protocol (VOIP) and five (5) years of iOS experience, cellular network operations utilizing Workspace One/Airwatch. Five (5) years project stake holder experience that include small to large scale projects.

Will require good verbal and written communications skills and the ability to build strong professional relationships with customers throughout the agency. Maintains a high level of productivity and have excellent organizational skills.
Troubleshoot hardware and service problems iOS devices and hotspots.
Process Wireless Device request that are submitted through the Work Order Request Manager System. Managing the following sites, Central State Hospital, Southwest State Campus, Region Four, East Central Regional Hospital Augusta and Gracewood, Region Two, West Central Georgia Regional Hospital & Region Six.
Managing the lifecycle from beginning to end and or steady state status for TDM (Time Division Multiplexing) Basic and Premium Phone management for, Central State Hospital, East Central Regional Hospital Augusta and Gracewood, Region Two.
Manage lifecycle from beginning to end and or steady state status. Submit IMAC (Install Move Add Change), TDM (Time Division Multiplexing) request via the service catalog (Service Now) for Basic and Premium Phone management. This includes HVS/VOIP.
OpEasy HVS/VOIP console management for reporting and provisioning.
Clearspan HVS/VOIP console management for handset feature changes as well as passcode resets
Coordinate LAN request - will ensure that requirements and specifications are provided and submitted properly.
E-NA1 Management for HVS/VOIP.
Resolve customer wireless device issues and questions.
Resolve customer Telecom issues and questions.
Assist in creating mobile device management policies in Workspace One/AirWatch.
Perform user profile set up for all wireless devices in the Workspace One/AirWatch console based on site location and organization level.
Provide basic to highly complex technical support for activation, set up, configuration and usability questions for end users for Telecom and Wireless Support.
Perform Asset inventory, tracking and reporting in the Workspace One/AirWatch console.
Assist with monitoring the Workspace One/AirWatch MDM console and make necessary modifications.
Update and create
MDM user guide and help tools for all wireless device users.
Backup for technical assistance and set up for the boardroom and network copiers.
Backup for monitoring audio/video systems and ensure the equipment is operating properly and assist customers with their technical support needs.
Backup and assist with implementation and provide technical support for copier document solutions.
Assist with mobile device deployment.
Assist in monitoring the wireless support mailbox for customer support.
Assist with end user training sessions for audio video, mobile devices, and network copiers.
Provide weekly reporting on day-to-day activities.
Provide monthly reporting for devices that are not being used.
Provide technical support to users in an assigned office/geographic area.
Other special projects as assigned.
Required/Desired Skills Skill Required /Desired Amount of Experience Telecommunications experience to include switches, routers, Centrex systems, Voice over Internet Protocol (VOIP) Required 5 Years iOS experience, cellular network operations utilizing Workspace One/Airwatch Required 5 Years Project stake holder experience that include small to large scale projects Required 5 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address that will be used when submitting E-RTR. Question3 Candidate must be paid at least NA if selected for engagement therefore The SRP rate cannot exceed NA. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely. Do you accept this requirement?
Employment type: C2C, W-2, 1099


JOB TYPE
Work Day: Full Time
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: 5 years



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