Genesys IVR Developer - New York

Company: Talent Junction
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Location: New York, USA
Job Description:

Title: Genesys IVR Developer

Location: New York, NY

Duration: Long Term

Start Date: ASAP

Rate: DOE


- Must have current Genesys Certifications

- Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform

Required Experience/Skills:

- 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems

- Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).

- Call Center experience and understand overall Call Center concepts

- 4 Years Strong experience on analysis of SIP messages and T-lib events.

- Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.

- Expertise in Trouble shooting the issues by analyzing the Logs.

- Experience with installation and configuration of various Genesys framework components.

- Prior work experiene in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).

- Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).

- Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.

 - Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.

- Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.

- Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance


Salary: Negotiable

Job Requirements:
Minimal experience: No experience

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