Genesys Pure Connect Administration/Run Support, Dallas, TX - Dallas, TX

Company: Comtech Global Inc
Your Application: You have not applied yet
Location: Dallas, TX, USA
JOB DESCRIPTION

Job Description

Technical/Functional Skills:

1. Experience in Genesys pure connect administration/Run Support.

2. Experience in Genesys pure connect Infrastructure (including pure connect IC, Media Server, Reporting, WFM, Dialer, Pure connect ISR/TTS, Interaction Feedback, and Interaction Analyzer).

3. Experience in Genesys upgrade Activities.

4. Hands-on experience in implementing end-to-end Genesys software.

5. Experience in Genesys pure connect interactive intelligence component.

6. Troubleshooting technical issues. Experience Required: 7 to 10 years

Roles & Responsibilities:

1. Genesys pure connect administration and Run Support.

2. Support to stabilize the platform and enhance predictive monitoring.


3. Ability to lead projects or be the technical lead on projects as needed.

4. Consult, Plan and execute the major upgrades.

5. Ability to troubleshoot issues and provide active support during major incidents.

6. 3rd level trouble ticket support. Generic Managerial Skills: Good Team management skills, Planning, and Organizing skills. Excellent Communication (Written or Verbal) Skills

Thanks

Daniel James




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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