Helpdesk Support Technician 2 - Cherry Hills
Helpdesk Support Technician 2 - Cherry Hills
| Job Title: | Helpdesk Support Technician 2 |
| Company: | Two95international |
| Your Application: | You have not applied yet |
| Location: | Cherry Hills, USA |
| Salary: | USD 45,000.00 - 55,000.00 Yearly |
| Published: | 27/06/2022 |
| ID: | 354952719 |
| Employer Email: | *********@*******.com (View email) |
| WhatsApp: | Send WhatsApp |
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- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non- Technical end users.
- Able to handle multiple assignments with attention to detail.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
- Experience with Microsoft Office 365.
- Must have reliable transportation
- Must be able to physically lift and move existing and new PC system components
Responsibilities:
- Provide 1st and 2nd level support for desktops, laptops, printers, servers other computer related devices both remotely and on site.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Participate in on call rotation.
- Performs other duties and responsibilities as assigned by the MSP Manager
Benefits:
Health insurance,Dental insurance
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 45,000.00 - 55,000.00 Yearly
Positions available: 9
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non- Technical end users.
- Able to handle multiple assignments with attention to detail.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
- Experience with Microsoft Office 365.
- Must have reliable transportation
- Must be able to physically lift and move existing and new PC system components
Responsibilities:
- Provide 1st and 2nd level support for desktops, laptops, printers, servers other computer related devices both remotely and on
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Participate in on call rotation.
- Performs other duties and responsibilities as assigned by the MSP Manager
Benefits:
Health insurance,Dental insurance
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 45,000.00 - 55,000.00 Yearly
Positions available: 9
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct