Helpdesk Support Technician 2 - Cherry Hills

Requirements:
- 3 years related work experience or BS in Information Systems or related field.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non- Technical end users.
- Able to handle multiple assignments with attention to detail.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
- Experience with Microsoft Office 365.
- Must have reliable transportation
- Must be able to physically lift and move existing and new PC system components

Responsibilities:
- Provide 1st and 2nd level support for desktops, laptops, printers, servers other computer related devices both remotely and on site.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Identify and troubleshoot issues related to routing, switching, activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Participate in on call rotation.
- Performs other duties and responsibilities as assigned by the MSP Manager

Benefits:
Health insurance,Dental insurance

JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 45,000.00 - 55,000.00 Yearly
Positions available: 9


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct