IP Tech Systems Analyst - Plano

Company: Catalyst Corporate FCU
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Location: Plano, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)


High school diploma or with some college

Minimum of 4 years of experience in technical support or a similar role with a strong customer service background

Excellent verbal and written communication skills

Experience with SQL language and Microsoft SQL Management Studio

Intermediate Personal Computer, Microsoft Word, Excel, Power Point, and Internet navigation skills

Attention to detail and excellent problem-solving skills

Ability to prioritize and adhere to strict deadlines

Ability to learn quickly

Excellent interpersonal skills

Process-oriented with great documentation skills

Very good customer service skills, listening skills, and a focus on problem resolution

Analytical skills

Additional skills and experience are a plus:

College degree with some IT experience

Previous experience in the financial services industry

Knowledge of Item Processing operating systems

Technical aptitude for sort patterns / table changes, databases, data record formats, and transmissions

Ability to read/write in SQL language

Microsoft Projects

Five or more years of Item Processing experience in two or more areas

Knowledge working with JSON or regular expressions helpful


This position is responsible for performing various system administrative functions to support Item Processing systems and products. The tasks are technical in nature and require ample knowledge working with databases, sort patterns, and some complicated formulas. The IP Systems Analyst is responsible for the successful planning, onboarding, training, testing, and validations of systems and customer information. The position will require an understanding and technical aptitude to adapt to different program languages and commands, i.e., SQL, XML, Excel formulas, JavaScript, or Microsoft Development Tools.

The position is responsible for the timely and accurate delivery of critical information, exemplifying professional interactions with credit unions and other financial institutions to meet customer and client expectations. The perfect candidate for this role enjoys customer interaction and applying technical/development skills needed to troubleshoot and resolve complex problems. This position will work closely with Catalyst Development Teams and System Support Teams to understand the different applications being created to promote, deploy, and support them.

The position is responsible for accurately meeting departmental reporting objectives and goals for timeliness and quality. The analyst must be self-motivated with very good organizational skills, be able to multitask and work independently with little to no supervision.

The analyst should possess excellent verbal and written communication skills, be knowledgeable of financial industry products, and is also efficient in using MS Word, Excel, and PowerPoint.


How We'll Have Your Back

Catalyst Corporate's compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.

Planning for the Future: 401K retirement savings plan with matching and company contributions.

Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.

Building a Family: We were named "2021 Best Place for Working Parents" due to our commitment to family-friendly policies and practices.

Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1

Minimal experience: Unspecified
Gender: Indistinct

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