IT Support Engineer | 2+ Years - Newark

Requirements:
3+ year(s) of end user support experience in a networked environment with a focus on desktop hardware/software support
Experience providing Premium end user support to senior leadership users
Experience imaging and software deployment
Responsibilities:
Responds to tickets received from users seeking assistance to include but not limited to: Computers, laptops, thin clients, printers, client software, and computer peripheral devices.
Assists in identifying trends by tracking events and patterns of recurring problems to identify root cause and mitigate future issues surrounding the same structural problems.
Remotely supports end- Users across multiple sites.
Provides tier 1 local telecom support - Add/remove extensions, basic phone troubleshooting, and hardware replacement.
Coordinate and test applications with ECCAM team for enterprise- Level software/updates.
Escalate issues to appropriate individuals or teams within the Information Technology department for resolution when appropriate in a timely fashion.
25% - Customer Service/Support
- Respond to user requests and incidents in a timely effective manner according to SLA-s set by management.
- Provides end user computing support in accordance with IT policy and procedures.
- Be well organized and creates dialogue with users to ensure users understand the progress of ticket resolution.
- Performs customer follow- Up on all resolved issues to ensure expected results were achieved prior to closing tickets.
- Courteous professional approach and attitude is required to work with all levels of management and personnel.
- Exhibit concern and active listening with customers to ensure they are being heard and take action accordingly.
- Provides Premium level support to company leadership.
10% - Asset management
- Maintains accurate PC & laptop inventory and produce reports upon request.
- Maintains and tracks accurate printer inventory, printer, thin client, fax machine and multifunction devices as required.
- Utilize asset management tools to identify changes in hardware and software configurations.
20% - Facilities Management
- Assist with facility moves
- Provide cube modifications
- Conference room training/support
- Space planning
5% - Additional Activities
- Participate in regularly scheduled off- Hours maintenances and projects which includes but not limited to the following activities:
- Rollout of SLM hardware standards
- Storage room inventory or clean- Up involving equipment in excess of 25 pounds
- Conduct software testing and rollouts utilizing testing environments to aid in training and troubleshooting prior to production rollout.



JOB TYPE
Work Day: Full Time
Employment type: Temporary Job
Salary: USD 6,000.00 - 12,000.00 Biweekly
Positions available: 3


JOB REQUIREMENTS
Minimal experience: 3 years
Gender: Indistinct