Linux Admin - Raleigh

Company: Softsnippets
State/City: Raleigh
Job Description:

Job Description (Posting). : • Manage the team of junior level Linux Administrators while himself providing the hands-on support for our vm/servers located on premise and in public Cloud• hands-on provisioning of services, monitoring, upgrading virtual resources and software, configuration management, and understanding and maintaining peripheral services and software• provide direction to the team and work within a team-environment to achieve business goals• Provide technical solutions to a wide range of problems and user requests through an established trouble ticketing system.• Evaluating, installing, monitoring and maintaining application status, health, and performance. Applying operating system and security patches as required.• Excellent communication/customer service skills, strong documentation/written communication skills, prioritize, strong analytical skills and multi-tasking and ability to work well in a collaborative teaming environment

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.



Salary: Negotiable

Job Requirements:
Minimal experience: No experience


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