Medical Office Virtual Assistant - Tampa

Company: Cloudxtend Technology Services
Applicants: Applications: 1 | Visits: 45
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Location: Tampa, USA
Allows working from home: Yes
Employer Email: *********@*******.com (View email)
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JOB DESCRIPTION
Requirements:
A qualified candidate needs to have basic:
- Knowledge of medical office procedures.
- Skill in operating a computer.
- Skill in answering the telephone in a pleasant and helpful manner.
- Ability to work under pressure and still maintain accuracy.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Knowledge of commercial, Medicare, and Medicaid insurance procedures.
Education And Experience:
- Highly proficient in Spanish and English speaking and writing
- Minimum 1 year work experience, in a US virtual medical office setting.
- Training specific in medical terminology, insurance requirements, customer service is highly desirable.
- Credentialing experience a plus
Responsibilities:
This position requires these responsibilities:
Timely patient flow of the clinic in a pleasant, professional manner. Responsible for sign- In of patient, accurate registration, and appropriate wait time before patient receives services. Requires awareness of customer service expectations, desire to deal with the public and good communication skills.
To do list with performance metrics:
- Answers incoming calls for adding or canceling appointments to provider schedules. Verifies phone number, date of birth and insurance information.
- Completes sign- In of patients documenting arrival time, updating patient demographics and insurance carrier, printing encounter and racking chart.
- Gathers data for patient registration, obtains consent for treatment, insurance and identification cards and files all documentation in medical record.
- Verifies coverage and eligibility on new patients by calling third party payors.
- Communicates with patient about correct co- Ays and deductibles with expectation of payment at the time of service.
- Verifies enrollment eligibility and obtains PCP /specialty authorization as needed.
- Updates sliding scale applications and/or assists patient in completion of new application and documents in off- Ill comments.
- Processes cancellation and no- How charts according to protocols.
- Verifies and reviews the next day provider schedules for errors in scheduling.
- Prepares and notifies patients of schedule changes according to protocols.
- Updates and distributes provider schedules daily.
- Prepares provider monthly manual productivity reports indicating encounters, cancellations, and no- Hows.
- Outreach to patients for weekly patient register.
- Outreach to providers on their schedules and follow ups for patient scheduling.
- Assists patients with requests for their medical records following release of medical record policy and procedure.
- Follow up on provider credentialing.
- Performs other duties as assigned.
- Patient Redesign
- Responds to Care Team needs; process auth and referrals.
- Update demographics, register patients, and schedule follow- Up appointments.
- Communicates with team members and follows directions of Greeter and Facilitator specific to patient process.
Benefits:
Salary:
- Market competitive, based on experience.



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: COP 1,838,784.00 - 3,678,300.00 Monthly
Positions available: 10


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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