Network SME - (Application Consultant Edge & Network Cloud) - New York

Company: Sharpedge Solutions Inc
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Location: New York, USA
Job Description:

Job Description :

""Network SME - Application Consultant Edge & Network Cloud

Required Technical and Professional Expertise
Minimum 6 - 8 years' experience in distributed architecture ITM & Netcool
Hands on experience on ITM- HTEMS, RTEMS, TEPS, WPA, SPA & TDW
Working experience on different ITM agents (OS, Universal, GSMA Agents)
Expertise on ITCAM /ITM Application agents (ITCAM DB2, SAP, AD, VMWare, MQ, Lotus etc)
Proficient to create and customize ITM Situations along with the ability to deploy customize monitoring (script,query,URL, port, etc) using ITM Universal Agent
Demonstrate detail understanding of ITM historical data collection and experience on working with different Tivoli Netcool Probes & Gateway
Preferred Professional and Technical Expertise :
Ability to create/customize Netcool Omnibus Rules, Triggers, Procedures and create views, filters in WebGUI
Experience in Scripting, SQL queries along with basic knowledge TCR and Cognos Frame Work Manger
Solid understanding to customize Reports in TCR as per business requirement - Integration of Netcool with ICD

Preferred Technical and Professional Expertise
Proven written and verbal interpersonal skills for coordinating across teams.

love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications""
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases


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Salary: Negotiable

Job Requirements:
Minimal experience: No experience

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