OPERATING SYSTEM - Memphis, TN

Company: Sharpedge Solutions Inc
Your Application: You have not applied yet
Location: Memphis, TN, USA
JOB DESCRIPTION

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call

Resolution and minimum rejected resolutions or Reopen Cases

 

 

 

Please share resumes to nathan@esharpedge.com





JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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