Product Analyst - Sunnyvale

Company: E Base Technologies
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Location: Sunnyvale, USA
Product Analyst, Sunnyvale, CA Job Description
Primary Skills: Supply, Production, Bug/Issue/Troubleshoot and Jira
Duration: 6+ Months
Contract Type: W2/C2C

Production Support & Issue Management Manage end to end Bug management support in Product Operations, Last Mile delivery team Support to implement strategic process improvements in production support and issue management. Support to identify areas that can be automated, and work on small project like automated reporting, JIRA dashboards, etc. to improve efficiency in bug management process. Identify areas that lack good documentation and work on building robust playbooks. Support to manage a small team of resolution analysts on their day-to-day tasks. Further details on E2E Bug Management process Support Issue Intake from field teams Derive detailed understanding of issue with field reporter, and build steps to reproduce the issue for eng teams Identify quick solutions, none-issues or correct path to resolve by reviewing design documentation, recent launch documentation etc. Learn the system architecture and identify correct area of
the issue to work with eng team for resolution. Monitor Issue Progress across teams. Work with multiple eng teams to ensure issue resolutions stay on track within aligned SLAs and escalate to leadership when needed. Collect necessary data from field/tools/other teams to gauge impact of the issue and derive a priority level. Setup weekly meetings with key stakeholders to monitor progress. Maintain Issue Tracking across teams. Maintain E2E Issue log to periodically report progress to key stakeholders. Maintain SLA reporting and report SLA breaches to leadership. Preferred Skills: Prior experience in working on JIRA. Prior experience in managing end to end process. Prior experience in working with cross-functional teams from, field teams to engineering teams. Prior experience in strategic process improvement projects and creating automation tools
Employment type: C2C

Work Day: Full Time
Salary: Negotiable

Minimal experience: 5 years

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