Product Manager, - San Francisco

Company: Big.jobs
Your Application: You have not applied yet
Location: San Francisco, USA
Allows working from home: Yes
JOB DESCRIPTION
Requirements:
- Minimum 4+ years of experience & in a customer-facing role as CSM or Product Manager

- Must have a user mindset, you will be the first user of every service or feature on our Product. You should be able to test workflows, find bugs and champion customer requirements to our engineering teams.

- Excellent experience in liaising with customer support teams, helping them understand new product flows, refine support workflows and create new customer experience functions

- Excellent written and oral communication skills are required since the Product Manager will work cross-functionally and deliver the "why" to consumers of Line?s products and solutions

- Sincere empathy for the customer and a commitment to delving deep into the challenges they present or experience

- Strong expertise in the productization of services such as customer success, support and professional services including specific technical or industry knowledge

- Superior project management and interpersonal skills

- Strong planning and tracking

Good to Have:

- Experience with working with Engineering teams

- Experience with B2C Fintech products
Responsibilities:

- Be the customer's advocate and ensure that customer feedback is heard and acted upon, mediate between the customer's needs and the company's vision

- Develop an in-depth understanding of customer needs, requirements and problems by using channels like surveys, reviews, referrals, social media feedback and more. Champion top customer needs and problems to Engineering and prioritize resolution

- Foster a relationship between customers and support, making it easier for users to solve small or short-term problems. Advocate for the company as a personal cheerleader for our product

- Build Trust and Transparency with Clients. Ensure that the customers get the maximum value out of using the product

- Test Product Features, Identify bugs and devise solutions to mitigate and address these issues- Implement and monitor analytics to ensure the health of the system
Benefits:
Health benefit


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct



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