Quality Assurance Analyst II - Phoenix, AZ

Company: Tech One IT
Your Application: You have not applied yet
Location: Phoenix, AZ, USA
JOB DESCRIPTION

Description:

Reason: Special Project

Department: App Dev - Customer Facing Appl

Job Category: Information Technology

Job Title: Quality Assurance Analyst II

Duties: Responsible for designing and performing tests on computer applications/systems to validate operations meet the customer stories/requirements. Designs and initiates tests, analyzes results, identifies issues, and validates solutions to technical problems

LEVEL 1 – Entry-level role; Performs job functions under close supervision or peer review

• Develop basic test plans, test cases, and test data

• Process test files and analyze test results

• Perform day to day execution of test or regression cases/scripts; document results, log and retest defects. 

• Develop, review, load and maintain test plans, test cases/scripts and test directories within test tool. 

• Perform test execution and defect reporting utilizing testing tools.

• Assist with root cause analysis and triage of key/critical defects for quick turn-around. 

• Monitor and track traceability of business requirements/stories to tests executed. 

• Participate in defect review meetings to explain and/or demonstrate defects.

• Participate in show and tell meetings to explain and/or demonstrate repaired defect or new features.

• Create project reports for test executed and defects discovered

• Analyze, track, report, test and help resolve basic reported production problems

• Identify problems and make recommendations for improved procedures

LEVEL 2 - Performs job functions with general supervision and peer review

• Design and execute test plans, test cases, and test data on more complex computer applications

• Design, support, and maintain basic to intermediate test artifacts and data

• May develop and maintain basic SQL queries to test results, and to create mock up data for testing.

• Participate or lead test related activities for small scoped projects

• Using prioritized project requirements and/or story points estimate test development and execution time frames

LEVEL 3 - Performs job functions with moderate supervision

• Design and execute test plans, test cases, and test data on moderately complex computer applications and systems

• Design, support, and maintain moderately complex test artifacts, and data

• Research, analyze, and test moderately complex production problems

• Develop and maintain SQL queries to test results, and to create mock up data for testing.

• Analyze and improve test related processes and test artifacts

• Participate or lead test related activities for medium to large scoped projects

LEVEL 4 - Performs job functions with minimal supervision

• Design and execute test plans, test cases, and test data on highly complex computer applications and systems

• Design, support, and maintain highly complex test artifacts, and data

• Research, analyze, and test highly complex production problems

• Design, support, and improve quality processes and end to end test methods

• Develop and maintain complex SQL queries to test results, and to create mock up data for testing.

• Evaluate high-level project information and assess project components to forecast work effort required

• Provide peer-level review and mentoring to levels 1 and 2

• Participate and/or lead test related activities for large scoped projects

LEVEL 5 - Performs job functions in a lead capacity

• Act as primary operational contact for all quality related activities as needed / in the absence of manager

• Ensure Service Level Agreements between department and operational or technical areas are met

• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various

project/scrum teams

• Inform manager of any issues impacting the quality, efficiency and effective performance of the department including system, resource, and informational barriers

Skills: REQUIRED COMPETENCIES

1. Required Job Skills (Applies to All Levels)

• Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones

• Intermediate PC proficiency

• Intermediate proficiency in spreadsheet and word processing software 

• Intermediate knowledge of computer operating systems

• Basic knowledge of test tools and test case management 

2. Required Professional Competencies (Applies to All Levels)

• Strong analytical skills to support independent and effective decisions 

• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.

• Perserverance in the face of resistance or setbacks.

• Effective interpersonal skills and ability to maintain positive working relationship with others.

• Verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

• Ability to write and present quality related documentation

• Demonstrate the ability to stay current on global threats and vulnerabilities.

• Experience working with developers and system analysts

• Knowledge of business requirements/stories, test development and regression testing. 

• Maintain confidentiality and privacy 

• Analytical knowledge necessary to develop test cases based on available requirements, execute those tests and report results 

3. Required Leadership Experience and Competencies

• Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 5)

• Build synergy with a diverse team in an ever changing environment. (Applies to Levels 4 - 5)

PREFERRED COMPETENCIES

1. Preferred Job Skills (Applies to All Levels)

• Knowledge of HIPAA regulations

• Advanced proficiency in spreadsheet, database, and word processing software 

• Advanced knowledge of computer operating systems

• Strong knowledge of test techniques and test data management.

• Advanced knowledge of test case tools and test case management methods

2. Preferred Professional Competencies (Applies to All Levels)

• Advanced quality assurance expertise 

• Impeccable testing skills

• Solid technical ability and problem solving skills

• knowledge of internal departments and operations

3. Preferred Leadership Experience and Competencies (Applies to Levels 4 - 5)

• Ability to provide mentoring and peer review to junior team members

• Ability to build lesson plans and deliver lessons to junior team members

Keywords: 

Education: Required Education

• High-School Diploma or GED in general field of study 

Preferred Education

• Bachelor's Degree in Computer Science, Information Systems, Business, or related field 

Required Work Experience

• 2 years of experience in computer technology and/or information systems

Preferred Work Experience

• 1 year of experience in computer technology and/or information systems

• 1 year of experience in test case development and test execution

• 1 year of experience working in healthcare-related systems as a quality assurance analyst 

• 2 years of experience working in healthcare-related systems as a quality assurance analyst

• 3 years of experience in test case development and test execution 




JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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