Remote Data Entry Clerk - Phoenix

As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in- Erson interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently.

Responsibilities:

· Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non- Routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
· Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk- In inquiries.
· Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
· Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
· Responds to research and/or assists with priority inquiries and special projects as required by management.
· Provides feedback to management regarding customer problems, questions, and needs.
· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
· Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies.
· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
· Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co- Workers.

Benefits:

Medical, Dental & Vision Insurance, Life and Long- Term Disability Insurance.
- Tuition Assistance
- Comprehensive In- House Training Program
- Employee Assistance Program
- Paid Time Off
- Sign- On Bonus