Retention Representative - Miami

Company: Comcast
Your Application: You have not applied yet
Location: Miami, USA
Allows working from home: Yes
Employer Email:
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Hey there!

Comcast is the biggest company in the Telecoms industry, and we are currently looking for goal-driven people to join our Business Services Team! if you have sales and communication skills, this opportunity is for you.

The CAE - Retention Representative is responsible for retaining our existing customer base in a Call center environment. Reps are fielding inbound calls from business customers interested in disconnecting/canceling services that are usually locked into a 1-3yr contract and a fee must be paid if canceling service
- Uses active listening, empathy and assumes ownership of customer issues through to resolution.

- Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.

- Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.

- Proactively encourages by contacting clients at various high propensity
churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.

- Meets or exceeds budgeted for all product lines.

- Demonstrates strong problem solving and communications skills.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Comcast also provides an extremely competitive benefits package. On Day 1 of employment, you are eligible for many of our benefits, including Medical, Dental, Vision, Flex Spending Account, etc. Low-cost internet and cable, Universal Tickets (FL)

Work Day: Full Time
Employment type: Permanent Job
Salary: USD 60,000.00 - 80,000.00 Yearly
Positions available: 5

Minimal experience: Unspecified
Languages: Inglés Avanzado
Minimum required education: High School
Gender: Indistinct

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