Service Desk Consultant - New York, NY

Company: Sharpedge Solutions Inc
Other Job Openings at the Company: The company has other active jobs (2081)
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Location: New York, NY, USA
Job Description:

Job Description :

To support in compliance adhearance, Service Assurance and Strategic Initiatives metrics for respective region & ensure process effectives/awareness (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and

minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

 

Please send resumes to  amarasakatla@esharpedge.com

 

 



Salary: Negotiable

Job Requirements:
Minimal experience: No experience


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