Service Desk Manager (On-Site) - Ellensburg, WA

Company: DatamanUSA
Your Application: You have not applied yet
Location: Ellensburg, WA, USA

DatamanUSA has an exciting opportunity for a Service Desk Manager to work with one of our direct clients in Ellensburg, WA. We love referrals! Please refer us to your friends, family, and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if selected and performs well for our clients.

Title: Service Desk Manager

Location: Ellensburg, WA

Duration: Full Time

Minimum Qualifications:

Five (5) years related work experience, with a minimum of 2 years as a manager of staff technical experience with high-volume, mission-critical applications and systems Responsible for ensuring excellent customer service, coordinating timely support resolutions, performing request fulfillment, and for appropriately communicating IS initiatives to Service Desk staff and customers Act as Change Manager for the IS Change Management process using ITIL best practices Experience administering an enterprise-level ITSM platform Working-level knowledge of ITIL v3 (or later) processes and best practices Experience defining, developing, and reporting SLAs, OLAs, metrics, and KPIs related to Service Desk operations Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences. Ability
to incorporate multicultural perspectives and issues into everyday conversations. Experience providing effective and efficient customer service Strong communication and organization skills Demonstrated strong analytical and problem-solving skills Ability to work independently on tasks and monitor progress against defined parameters Experience working in an environment with a formal change management process OR Any combination of education and experience which clearly demonstrates the ability to accomplish the essential functions of the job.

Preferred Qualifications:

BA/BS from an accredited four-year college or university with major course work in business operations/management information systems, computer science, or a related field ITIL Foundations and/or advanced ITIL certifications Work experience in a higher education environment Experience administering the TeamDynamix or ServiceNow ITSM platform A record of promoting inclusivity in the work environment. Life experiences that demonstrate an ability to contribute to commitment to inclusion and diversity.

Apply Here: Apply Now

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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