Sr Technical Support Specialist - San Diego, CA

Company: Conch Technologies, Inc
Your Application: You have not applied yet
Location: San Diego, CA, USA

Greetings from Conch Technologies,


Hope you are doing well,


Please go through the below Job Description and let me know if you would be interested. Thank you!


Sr. Senior Technical Support Specialist (Healthcare)

Remote Possibility for Right Candidate (US Time Zone)

Job Type: Full-time

Location: San Diego, CA / Toronto, Canada



Job Description

As a Senior Technical Support your main area of responsibility will be the development,

testing and release of software for an intraoperative medical imaging device. As a Senior Support

of medical device software, you will be expected to own and drive software projects from a

holistic perspective, ensuring that solutions are developed, documented, and implemented

according to medical software processes and standards such as FDA and ISO-13485. Day-to-day

activities will include coding, code reviews, testing, and documentation, all while staying in the

loop cross-functionally with multiple teams to ensure proposed solutions meet or exceed

customer requirements and fit with the expected intra-operative workflow of the device.


Major Responsibilities:

Customer Service and Problem Resolution Actively participate in Crisis calls taking the lead Participate in identifying problem situations and resolve to give maximum customer satisfaction
Support 24 hrs x 7 days in week x 365 days from office or on-call per business needs Provide support to users on various issues Provide local and remote application support to clinical end-users Provide training to new and existing resources on the use of applications Troubleshoot DICOM, HL7, and Networking software to ensure effective patient care Maintain regulatory compliance by staying abreast of current
trends and regulations in the IT and Healthcare industries Develop and apply specialized knowledge within clinical application support and peripheral device support directly to end-users Provide hardware troubleshooting for physicians and end user workstations and consult dedicated team on resolutions Serve as the escalation contact between the customers and centralized support teams to resolve issues or provide status updates Implement and maintain new application protocols and workflows Assess software quality through manual and automated testing Report and document technical issues Coordinate with multiple teams to develop requirements, design, implement and test solutions Work closely with other team members to ensure architectural integrity and product quality Provide input and assistance to optimize the performance of the system Other tasks as assigned.


Minimal Qualifications:

Minimum five (5) years of technical support experience Industry experience with DICOM, HL7, PACS and RIS systems Proficiency in scripting Bachelor's degree or Technical Diploma in Software Engineering, Computer Science, or equivalent


Highly Desired Skills:

Great communication skills, both verbal and written Comfortable using Git or similar source code versioning tools Familiarity with Atlassian's Jira/Confluence or Microsoft Teams or other similar tools Ability to learn new technologies independently and quickly Self-starter with ability to manage multiple projects / assignments simultaneously Honesty, integrity, and a strong desire to succeed Experience working in a small team or start-up environment


Pavan Kumar | Sr IT Recruiter

E:  | 901 808 1426

Conch Technologies, Inc |

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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