Systems Administrator - Blackwood

Company: ISMART RECRUIT
Your Application: You have not applied yet
Location: Blackwood, USA
JOB DESCRIPTION
Systems Administrator

Summary/Objective

The Systems Administrator is responsible for administration, training, support and development of the operational use of the Salesforce Platform within the company.  This position works closely with both the IT Director and Data Specialist on special projects and all IT support throughout the company. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Administration

Interact with teams to gather requirements, scope of work, and lead testing for on-platform Salesforce enhancements and bug fixes.

Execute and manage small and medium size projects with internal and vendor teams independently.

Perform Salesforce administrative functions, such as the creation and configuration of users, custom objects, fields, reports, workflows, etc.

Develop and maintain user permissions structure through user roles, profiles, groups, and security settings.

Debug complex technical issues, delivering appropriate immediate fixes & long-term solutions.

Uphold defined business practices and a high standard in data quality and integrity.

Serve as an in-house Salesforce expert.

Support

Provide frontline support for incident & technology inquiries, including answering and triaging queries, solving workflow issues, and executing System Administrator tasks issues quickly and efficiently.

Manage support queue, serving as subject matter expert and escalating issues as needed.

Develop and maintain points of integration to 3rd party systems and data sources.

Exhibit strong customer empathy in identifying issues and building solutions to address user needs.

Identify, troubleshoot, and resolve complex functional issues and user entry issues.

Update and maintain Salesforce system documentation including training available to all users.

Be an autonomous problem solver - strive for answers independently, but know when it's time to ask for help, who to ask, and what to ask.

Development

Complete “Declarative Development” using standard Salesforce tools such as flows, processes, and workflows.

Create and maintain integrations using native connectors or third party tools.

Implement functional tests for security configurations and automated processes.

Develop new or modify existing reports or dashboards..

Facilitate deployments of field, data, and user interface changes.

Develop custom pages and functionality with Lightning App Builder.

Define functional specifications and ability to customize the platforms based on business needs.

Competencies

Data Management/Integrity.

Technical Capacity.

Analytical Capacity

Ethical Conduct.

Communication Proficiency.

Personal Effectiveness/Multitask/Prioritization

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and
fax machines. 

Physical Demands

This is largely a sedentary role; however, some hardware set up and testing may be required. This would require the ability to lift hardware (ie., monitors, hard drives and laptops), and bend or stand as necessary. 

Position Type/Expected Hours of Work

This is a full-time position Monday through Friday. Evening and weekend work may be required as job duties demand.

Travel

No travel is expected for this position except for special training needed to perform job requirements.

Required Education and Experience

1-2 years experience as an active Salesforce Administrator including a solid understanding of Salesforce's technical and functional capabilities, and an interest in staying current with Salesforce updates and features.

Salesforce Certified Administrator and Salesforce Platform App Builder Certified.

Knowledge of Import/Export process using tools like Dataloader and Data Import Wizard.

Strong written and verbal communication skills working with a cross-functional set of stakeholders (support, training, end users, product managers, and developers).

Ability to analyze data and provide reporting to users.

Proven experience with Process Automation tools like Process Builder and Flows.

Understanding and working knowledge of the Lightning Experience.

Experience establishing and maintaining third party connectors and points of integration. 

Data Integrity knowledge including the ability to clean and enhance data in Salesforce.

Enhancement and management of Cross Reference data in multiple systems.

Ability to prioritize, multitask, and oversee projects.

Experience working within a help tickets / project environment.

Experience with processes including maintaining system and process enhancement lists, gaining consensus on enhancement priorities and how to automate processes.

Proven ability to develop, document, implement, and train users.

Preferred Education and Experience

Bachelor's degree in related field.

3+ years of Proven experience with Salesforce administration.

Experience with Dell Boomi or other similar iPaas software a plus

Data Management of WMS and/or Inventory and Order Management experience a plus.

Previous implementation experience, UAT testing, troubleshooting, and customizing the platform.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

salesforce , technical capacity, data management, analytical capacity, communication, trouble shooting, resolve issues, communication proficiency, multi tasking


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable


JOB REQUIREMENTS
Minimal experience: No experience



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