Technical Support - San Francisco

Company: Prometeo Talent
Your Application: You have not applied yet
Location: San Francisco, USA
Employer Email:
JOB DESCRIPTION
Requisitos:
- English proficiency

- Previous experience in troubleshooting issues (i.E., hardware and software)

- Previous experience in customer service/technical support.

- Proven examples: Communication is direct and to the point; they are able to communicate action steps clearly; excellent problem solving; thinks quickly on their feet

IT will be a plus if...

- Experience in the property management area.

- Customer service experience.
Actividades a realizar:
The troubleshooter needs extensive customer service experience and the ability to solve problems with minimum information. They are the first level to receive emergency maintenance requests. Their main
role is to review and follow-up with customers in order to de-escalate the emergency or source a vendor that can address the problem. They can interact with customers via email, phone, video calls, text messages, and other communication channels.
Ofrecemos:
Company stock options -

Paid Time Off (Up to 4 weeks annual PTO) - 100% remote.


JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable
Positions available: 3


JOB REQUIREMENTS
Minimal experience: No experience
Gender: Indistinct



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