Telecom Solution Architect - Atlanta, GA

Company: Conch Technologies, Inc
Your Application: You have not applied yet
Location: Atlanta, GA, USA



Title: Telecom Solution Architect

Location: Atlanta, GA

Duration:  Long Term Contract


Short Description: We are looking for an experienced Unified Communications Solution Architect with a background in supporting over 150+ Branch Offices with a few National Call Centers. With a freshly deployed instance of RingCentral & Genesys we are looking to optimize our processes including User Provisioning and deliver enhancements to improve the overall user experience. In addition to the Telecom Responsibilities, we are looking for an experienced Mobility professional who can advise on managing an iOS environment utilizing Mobile Device Management to deploy in-house and. 3rd party applications that support our end users.

Knowledgeable in the Following:

RingCentral Genesys Contact Center Must Have Experience in Call Center Architecture ServiceNow MS Teams Legacy PRI / POTS Telecom SIP Experience SOTI MobiControl / Microsoft EndPoint Manager / Intune Experience Working with Telecom / Mobility Carriers: CenturyLink, AT&T, Verizon, T-Mobile Previous Device Managment with iOS including App Deployment, Device Management, and Policy Configuration

Special Knowledge, Skills, and Abilities:

of inbound and escalated support issues Documentation related to change control protocols Personal accountability of managing inbound tasks and projects Voicemail systems architecture Contact center architecture Workforce management platforms Mass notification systems Call recording platforms Structured cabling Session Border Controllers (i.e. RingCentral/Teams) Packet capture analysis for voice delivery and signaling Voice system architecture and design WAN connectivity architecture related to UC termination and delivery Virtualization and Cloud Networking and Security Data Protection and Data Centre Strong English communication skills -- both written and spoken are essential. Outstanding client-facing experience and skills Ability to grasp complex technical concepts and translate them to practical business solutions

Thank You,


Main: (888) 266-9166 Ext: 403 | Direct: 901-317-3455



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Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: No experience

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