Trust & Safety Operations Analyst - Sunnyvale, CA

Company: Crowdstaffing
Your Application: You have not applied yet
Location: Sunnyvale, CA, USA

Our client an "Internet Marketing Industry" is currently seeking a "Trust & Safety Operations Analyst" located in " Sunnyvale, California". As a Trust & Safety Operations Analyst, you will enable us to scale ourselves by building out and implementing scalable, repeatable ways to report on quality trends across policies and workflows.


Operations Analyst, Trust & Safety Scaled Ops Quality (Trust & Safety Operations Analyst)

Project Overview:

In Trust & Safety Scaled Ops Quality, our mission is to set the gold standard for quality assurance in the trust and safety industry.

Overall Responsibilities:

Build and document scalable processes and supporting data pipelines/dashboards to report on quality trends across numerous policies and workflows. Drive root cause and corrective action analyses for relevant workflows. Drive data-driven quality target
setting across workflows.

Top 3 Daily Responsibilities:

Create sampling scripts based on quality implementation plans and quality initiatives. Configure quality review tools and documentation to support quality review processes. Troubleshoot issues with launched quality implementations.

Minimum Qualifications:

Bachelor's degree or equivalent practical experience. 3+ years of experience in Trust & Safety, operations, and/or quality assurance. 3+ years of experience working with data (leveraging SQL, MySQL, or similar) to identify trends and make recommendations.

Desired Qualifications:

Experience in content policy, anti-abuse, and reviewing online content.

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: Unspecified

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