Zoom UCaaS Support Engineer - Allentown, PA

Company: Sharpedge Solutions Inc
Your Application: You have not applied yet
Location: Allentown, PA, USA


Job Duties

· Expertise with managing and administering enterprise level Zoom deployment

· Serves as a leading expert in a suite of collaboration tools: Slack, Dropbox, Office 365, G Suite

· Providing 24/7 on-call support as needed

· Manage escalated issues and collaborate with other internal departments to expedite resolution

· Collaborate with technical teams to evaluate, troubleshoot, and provide solutions to improve efficiency and reduce errors

· Responds promptly to escalations while keeping detailed case notes

· Source new solutions for existing problems as well as innovative ideas; recommend and implement solutions

· Knowledge of hardware and software troubleshooting methods and techniques across multiple platforms

· Help develop and maintain customer facing and internal knowledge base articles

· Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams as well as participating in company events and programs.

· Maintain an agile mindset, ongoing commitment to being flexible, willing to fail, and adaptive.

Minimum Qualifications:

Bachelor's degree in Computer Technology or related field AND two (2) years experience providing information technology services; OR, Six (6) years experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.

Desired Qualifications:


Extensive administration skills with Zoom technologies and video conferencing

· Experience with managing a suite of collaboration tools such as: Slack, Dropbox, Office 365, and G Suite

· Ability to work efficiently in a highly demanding team-oriented and fast-paced environment

· Evidence of effective verbal and written communication skills

· Ability to communicate and empathize with all levels of customers – executives, end users, developers

· Self-motivated with the ability to dive right in, be effective and make a difference

· Experience working with multiple departments and managing multiple tasks concurrently

· Strong technical troubleshooting skills, perseverance and patience

· Ability to deal with unforeseen situations and come up with logical solutions to these problems

· Ability to model empathy, compassion and emotional intelligence

· Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging

· Ability to help foster a safe psychological space for all teammates where everyone can thrive

· Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment

· Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs


Please share resumes to mrsama@esharpedge.com

Work Day: Full Time
Employment type: Permanent Job
Salary: Negotiable

Minimal experience: Unspecified

Jobs you may be interested in

    Tips You May Be Interested In